For Canadian discount brokerages, the idea of providing great client service is a moving target. Not too long ago service used to refer to the ‘offline’ world and meant having a face-to-face interaction at a branch. That gave way to the telephone, and the telephone to email, and email to web chat and web chat […]

Whether it’s oil prices, temperatures or Calvin Klein, January has started with a clear theme of racing to the bottom. Thankfully, there’s been a bright spot this past week at the Consumer Electronics Show in Las Vegas where the focus has been on innovation. The latest and most intriguing gadgets get showcased at the show […]

Edited Dec. 22/14 It looks like December isn’t going to go quietly. With huge volatility coming into the markets, traders are certainly cheering. Canada’s discount brokerages are also not wont to stand still going into the year end. Whether they’re gearing up for a busy 2015 or pushing hard into the finish line of 2014, […]

Edited Dec. 22/14 What an exciting year to be a DIY investor. As an active observer and commentator on the landscape of Canada’s online brokerages, we’ve seen some dramatic changes this past year. Whether it was reduction in commission pricing, changes in account types or enhancements to platforms, user experience or investor education, 2014 presented […]

After a flurry of activity across the discount brokerage space these past several weeks, this past week was a bit quieter. The same, however, can’t be said for the markets.  Despite the relative quiet on the discount brokerage side, a couple of items of interest to DIY investors crossed our radar.  In this roundup, we […]

[Updated: July 18, 2014] July is here and while sidewalks and barbeques might be sizzling, deals at Canada’s online brokerages at the outset of the month are quite a bit cooler. That said, if history is any predictor, we don’t expect that situation to persist for too long. As was the case last month, the […]

Even though there was a shortened work week after the Victoria Day holiday, neither the Canadian discount brokerages nor those in the SparxTrading camp wasted any time bouncing back into the action. In this week’s roundup, we’ll reveal the big news about an exciting feature we’ve been working on. We weren’t the only ones with […]

For individual investors, shopping for an online trading account often requires doing a fair amount of research and comparison between brokerages.  While commissions & fees are the most important factor investors consider when choosing an account, what it’s like to be a client of a particular brokerage is also something many investors are often curious […]

This week’s discount brokerage roundup finds us crossing into the home stretch of 2013.  Now that December is finally here things will almost certainly begin to gear down on the discount brokerage front until 2014.  Even so, this past week had a number of stories from various discount brokers including a new fee & commission […]

When the penny was phased out, it was largely believed to be an insignificant little coin. For one Canadian discount brokerage though, they have cleverly fashioned this humble (and now obsolete) coin into a new offer that has become the Canadian discount brokerage industry’s worst pricing nightmare. One of Canada’s newest discount brokerages, Virtual Brokers, […]

It’s hard to believe but July is almost coming to an end.  As it rounds out though, there seemed to be a spike in the interest by self-directed investors in asking about discount brokerages.  With US stock indices such as the S&P 500 and Dow Jones continuing to push all-time highs, it seems like Canadian […]

We are back with the Discount Brokerage Weekly Roundup! Here’s the latest news from Canadian discount brokerages this past week: JitneyTrade and Credential Direct have stepped into the investor education game offering learning webinars to their clients. A look at JitneyTrade’s Twitter feed gave us the low-down on a series of webinars about market analysis […]

Introduction As part of our continued look at Canadian discount brokerage rankings, we review the longest running comparison and ranking of Canadian discount brokerages: The Globe and Mail’s annual ranking of online brokers, which had its start back in 1999. In part one of this series, we go through how we conducted the review, who […]

As 2012 draws to a close, it looks like the discount brokerage industry is going into autopilot.  This past week saw the expiry of a couple of promotions. First, Scotia iTrade’s 100 days of unlimited trading offer expired this week.  This leaves Questrade as the only discount brokerage currently offering unlimited trades.   Speaking of Questrade, […]

On the heels of the results from the annual Globe and Mail Canadian Discount Brokerage rankings, the 2012 Morningstar Canadian Investment Awards were handed out on November 28th and included a “Best Discount Brokerage” category.  While not nearly as well known as the J.D. Power and Associates award for Investor Satisfaction, the Morningstar Awards offer […]

Discount Brokerage Weekly Roundup This week provided an interesting lesson in activity fees handed out to one RBC Direct Investing client, covered via Global News here.  If you’ve got an account open that you’ve forgotten about, you may want to look closely at what you’re being charged by keeping the account open (you can check […]

For most Canadian investors and traders who place their trades online, the details of what happens after they press ‘buy’ or ‘sell’ on their stock trades is largely a trivial matter.  Should one start to think about it, however, the process of matching up millions of orders, confirming trades and documenting what went to whom […]

Discount Brokerage Weekly Roundup: As we roll into October, the Canadian discount brokerage industry continues to show signs of competitive evolution.   First, the huge news released earlier this week that Questrade will transition into clearing its own trades via an in-house clearing division (currently pending regulatory approval).  By replacing their current clearing agent (Penson Financial […]

For the month of October, most of the discount brokerages who are offering deals and promotions are fighting hard to win the business of Canadian retail investors. We’ve made a few changes to the deals section so that information is a little bit easier to find.  We’ve put the discount brokerage promotions that include commission […]

Discount Brokerage Weekly roundup: This week, we learned of a couple of major developments in the Canadian discount brokerage marketplace that  are likely to reshape the competitive landscape.  First, the major news that optionsXpress Canada is putting a hold on opening new Canadian accounts.  We found out from optionsXpress that out that for now this […]