Downtime User Report

Most Reported Problems

10%

Website is down

10%

Mobile app is down

10%

Unable to place trades

10%

Portfolio is inaccessible

Downtime User Report By Brokerage

Brokerages Website is down Mobile app is down Unable to place trades Portfolio is inaccessible Total Outages
BMO InvestorLine 44 8 9 12 73
CG Direct 10 6 4 3 23
CI Direct Trading 5 2 2 0 9
CIBC Investor’s Edge 105 37 24 44 210
Desjardins Online Brokerage 4 2 2 0 8
HSBC InvestDirect 5 2 2 0 9
Interactive Brokers 4 2 2 0 8
National Bank Direct Brokerage 22 3 9 9 43
Qtrade Direct Investing 9 5 2 5 21
Questrade 27 6 5 0 38
RBC Direct Investing 7 4 3 10 24
Scotia iTRADE 23 10 12 6 51
TD Direct Investing 5 1 2 2 10
Virtual Brokers 3 1 0 0 4
Wealthsimple Trade 2 3 1 0 6

BMO InvestorLine

+

Most reported issue:
Website is down: 44 reports

CG Direct

+

Most reported issue:
Website is down: 10 reports

CI Direct Trading

+

Most reported issue:
Website is down: 5 reports

CIBC Investor’s Edge

+

Most reported issue:
Website is down: 105 reports

Desjardins Online Brokerage

+

Most reported issue:
Website is down: 4 reports

HSBC InvestDirect

+

Most reported issue:
Website is down: 5 reports

Interactive Brokers

+

Most reported issue:
Website is down: 4 reports

National Bank Direct Brokerage

+

Most reported issue:
Website is down: 22 reports

Qtrade Direct Investing

+

Most reported issue:
Website is down: 9 reports

Questrade

+

Most reported issue:
Website is down: 27 reports

RBC Direct Investing

+

Most reported issue:
Portfolio is inaccessible: 10 reports

Scotia iTRADE

+

Most reported issue:
Website is down: 23 reports

TD Direct Investing

+

Most reported issue:
Website is down: 5 reports

Virtual Brokers

+

Most reported issue:
Website is down: 3 reports

Wealthsimple Trade

+

Most reported issue:
Mobile app is down: 3 reports