Downtime User Report

Most Reported Problems

10%

Website is down

10%

Mobile app is down

10%

Unable to place trades

10%

Portfolio is inaccessible

Downtime User Report By Brokerage

Brokerages Website is down Mobile app is down Unable to place trades Portfolio is inaccessible Total Outages
BMO InvestorLine 26 5 4 4 39
CG Direct 4 3 2 1 10
CI Direct Trading 3 3 2 0 8
CIBC Investor’s Edge 83 33 26 44 186
Desjardins Online Brokerage 2 2 2 0 6
HSBC InvestDirect 10 2 2 3 17
Interactive Brokers 2 2 2 0 6
National Bank Direct Brokerage 22 3 5 6 36
Qtrade Direct Investing 7 4 3 6 20
Questrade 23 5 4 0 32
RBC Direct Investing 5 7 6 19 37
Scotia iTRADE 21 9 10 4 44
TD Direct Investing 2 2 0 1 5
Virtual Brokers 1 1 0 0 2
Wealthsimple Trade 0 4 1 0 5

BMO InvestorLine

+
Most reported issue:
Website is down: 26 reports

CG Direct

+
Most reported issue:
Website is down: 4 reports

CI Direct Trading

+
Most reported issue:
Website is down: 3 reports

CIBC Investor’s Edge

+
Most reported issue:
Website is down: 83 reports

Desjardins Online Brokerage

+
Most reported issue:
Unable to place trades: 2 reports

HSBC InvestDirect

+
Most reported issue:
Website is down: 10 reports

Interactive Brokers

+
Most reported issue:
Unable to place trades: 2 reports

National Bank Direct Brokerage

+
Most reported issue:
Website is down: 22 reports

Qtrade Direct Investing

+
Most reported issue:
Website is down: 7 reports

Questrade

+
Most reported issue:
Website is down: 23 reports

RBC Direct Investing

+
Most reported issue:
Portfolio is inaccessible: 19 reports

Scotia iTRADE

+
Most reported issue:
Website is down: 21 reports

TD Direct Investing

+
Most reported issue:
Website is down: 2 reports

Virtual Brokers

+
Most reported issue:
Mobile app is down: 1 reports

Wealthsimple Trade

+
Most reported issue:
Mobile app is down: 4 reports

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