For Canadian discount brokerages, the idea of providing great client service is a moving target. Not too long ago service used to refer to the ‘offline’ world and meant having a face-to-face interaction at a branch. That gave way to the telephone, and the telephone to email, and email to web chat and web chat […]

If you’re feeling as deflated as Patriot’s football this week, hopefully the fact that markets ended the week on a bit of a positive note is enough to cheer Friday. And, if recent market movements haven’t got you puzzled enough, at least Miss Universe Canada’s costume has got pundits and social media focusing on something […]

For individual investors, shopping for an online trading account often requires doing a fair amount of research and comparison between brokerages.  While commissions & fees are the most important factor investors consider when choosing an account, what it’s like to be a client of a particular brokerage is also something many investors are often curious […]

This week it was bone-chillingly cold everywhere in Canada except for the discount broker deal space (and maybe Vancouver).  Several big promotions heated up the deals space this week in what is likely a sign of the fierce competition for self-directed investors’ assets to come this RSP deadline season.   Just in time for all that […]

Welcome to the first discount brokerage roundup of 2014.  Unfortunately for Canadian and US equity markets, the reception to the new year was about as warm as the Toronto winter was this past week.  Thankfully though, January looks like it will be a hot month for activity for Canadian discount brokerages. In this week’s roundup, […]

In part 1 of this series, we took a brief look at how self-directed investors typically access information about discount brokerage customer service and introduced Dalbar Canada’s research in this area.  Specifically, Dalbar’s Direct Brokerage Sales Effectiveness (DBSE) program measures the performance of client service teams at discount brokerages. In this part of our series, […]

When searching for the right discount brokerage, a lot of information can be obtained online about the pricing of discount brokerage accounts, commissions and services.  Some features, such as customer service, require more work to learn about. After knowing what it costs to be a client of a discount brokerage many self-directed investors value knowing […]

In search of Canada’s best discount brokerage Getting to the bottom of who’s on top in the Canadian discount brokerage market is a lot trickier than it seems.  After all, one would assume that winning the crown of “best discount brokerage” is fairly difficult to do and also when a discount brokerage gets that award, […]