Downtime User Report

Most Reported Problems

10%

Website is down

10%

Mobile app is down

10%

Unable to place trades

10%

Portfolio is inaccessible

Downtime User Report By Brokerage

Brokerages Website is down Mobile app is down Unable to place trades Portfolio is inaccessible Total Outages
BMO InvestorLine 9 1 0 1 11
CG Direct 1 0 0 0 1
CI Direct Trading 0 1 0 1 2
CIBC Investor’s Edge 20 3 4 7 34
Desjardins Online Brokerage 0 0 0 0 0
HSBC InvestDirect 6 1 0 0 7
Interactive Brokers 0 1 0 0 1
National Bank Direct Brokerage 5 0 0 1 6
Qtrade Direct Investing 4 0 1 1 6
Questrade 3 0 0 0 3
RBC Direct Investing 0 2 1 4 7
Scotia iTRADE 4 1 3 1 9
TD Direct Investing 0 1 0 0 1
Virtual Brokers 1 0 0 0 1
Wealthsimple Trade 0 1 0 0 1

BMO InvestorLine

+

Most reported issue:
Website is down: 9 reports

CG Direct

+

Most reported issue:
Website is down: 1 reports

CI Direct Trading

+

Most reported issue:
Mobile app is down: 1 reports

CIBC Investor’s Edge

+

Most reported issue:
Website is down: 20 reports

Desjardins Online Brokerage

+

Most reported issue:
No reported issues

HSBC InvestDirect

+

Most reported issue:
Website is down: 6 reports

Interactive Brokers

+

Most reported issue:
Mobile app is down: 1 reports

National Bank Direct Brokerage

+

Most reported issue:
Website is down: 5 reports

Qtrade Direct Investing

+

Most reported issue:
Website is down: 4 reports

Questrade

+

Most reported issue:
Website is down: 3 reports

RBC Direct Investing

+

Most reported issue:
Portfolio is inaccessible: 4 reports

Scotia iTRADE

+

Most reported issue:
Website is down: 4 reports

TD Direct Investing

+

Most reported issue:
Mobile app is down: 1 reports

Virtual Brokers

+

Most reported issue:
Website is down: 1 reports

Wealthsimple Trade

+

Most reported issue:
Mobile app is down: 1 reports