Downtime User Report

Most Reported Problems

10%

Website is down

10%

Mobile app is down

10%

Unable to place trades

10%

Portfolio is inaccessible

Downtime User Report By Brokerage

Brokerages Website is down Mobile app is down Unable to place trades Portfolio is inaccessible Total Outages
BMO InvestorLine 45 8 10 12 75
CG Direct 10 6 4 4 24
CI Direct Trading 5 2 2 0 9
CIBC Investor’s Edge 78 23 20 39 160
Desjardins Online Brokerage 4 2 2 0 8
HSBC InvestDirect 5 2 2 0 9
Interactive Brokers 4 2 2 0 8
National Bank Direct Brokerage 25 3 7 10 45
Qtrade Direct Investing 5 6 1 0 12
RBC Direct Investing 6 3 3 1 13
Scotia iTRADE 31 10 24 12 77
TD Direct Investing 5 1 3 1 10
Virtual Brokers 3 1 0 0 4
Wealthsimple Trade 2 1 1 0 4

BMO InvestorLine

+

Most reported issue:
Website is down: 45 reports

CG Direct

+

Most reported issue:
Website is down: 10 reports

CI Direct Trading

+

Most reported issue:
Website is down: 5 reports

CIBC Investor’s Edge

+

Most reported issue:
Website is down: 78 reports

Desjardins Online Brokerage

+

Most reported issue:
Website is down: 4 reports

HSBC InvestDirect

+

Most reported issue:
Website is down: 5 reports

Interactive Brokers

+

Most reported issue:
Website is down: 4 reports

National Bank Direct Brokerage

+

Most reported issue:
Website is down: 25 reports

Qtrade Direct Investing

+

Most reported issue:
Mobile app is down: 6 reports

RBC Direct Investing

+

Most reported issue:
Website is down: 6 reports

Scotia iTRADE

+

Most reported issue:
Website is down: 31 reports

TD Direct Investing

+

Most reported issue:
Website is down: 5 reports

Virtual Brokers

+

Most reported issue:
Website is down: 3 reports

Wealthsimple Trade

+

Most reported issue:
Website is down: 2 reports