Downtime User Report

Most Reported Problems

10%

Website is down

10%

Mobile app is down

10%

Unable to place trades

10%

Portfolio is inaccessible

Downtime User Report By Brokerage

Brokerages Website is down Mobile app is down Unable to place trades Portfolio is inaccessible Total Outages
BMO InvestorLine 9 4 0 1 14
CG Direct 0 0 0 0 0
CI Direct Trading 0 1 0 0 1
CIBC Investor’s Edge 44 13 13 18 88
Desjardins Online Brokerage 0 0 0 0 0
HSBC InvestDirect 10 0 0 3 13
Interactive Brokers 0 1 0 0 1
National Bank Direct Brokerage 6 0 2 0 8
Qtrade Direct Investing 5 0 2 4 11
Questrade 6 0 0 0 6
RBC Direct Investing 2 4 4 19 29
Scotia iTRADE 10 4 4 3 21
TD Direct Investing 0 1 0 0 1
Virtual Brokers 0 0 0 0 0
Wealthsimple Trade 0 3 0 0 3

BMO InvestorLine

+

Most reported issue:
Website is down: 9 reports

CG Direct

+

Most reported issue:
No reported issues

CI Direct Trading

+

Most reported issue:
Mobile app is down: 1 reports

CIBC Investor’s Edge

+

Most reported issue:
Website is down: 44 reports

Desjardins Online Brokerage

+

Most reported issue:
No reported issues

HSBC InvestDirect

+

Most reported issue:
Website is down: 10 reports

Interactive Brokers

+

Most reported issue:
Mobile app is down: 1 reports

National Bank Direct Brokerage

+

Most reported issue:
Website is down: 6 reports

Qtrade Direct Investing

+

Most reported issue:
Website is down: 5 reports

Questrade

+

Most reported issue:
Website is down: 6 reports

RBC Direct Investing

+

Most reported issue:
Portfolio is inaccessible: 19 reports

Scotia iTRADE

+

Most reported issue:
Website is down: 10 reports

TD Direct Investing

+

Most reported issue:
Mobile app is down: 1 reports

Virtual Brokers

+

Most reported issue:
No reported issues

Wealthsimple Trade

+

Most reported issue:
Mobile app is down: 3 reports