Downtime User Report

Most Reported Problems

10%

Website is down

10%

Mobile app is down

10%

Unable to place trades

10%

Portfolio is inaccessible

Downtime User Report By Brokerage

Brokerages Website is down Mobile app is down Unable to place trades Portfolio is inaccessible Total Outages
BMO InvestorLine 10 4 0 1 15
CG Direct 1 1 1 1 4
CI Direct Trading 0 1 0 0 1
CIBC Investor’s Edge 52 17 14 22 105
Desjardins Online Brokerage 0 0 0 0 0
HSBC InvestDirect 9 0 0 3 12
Interactive Brokers 0 0 0 0 0
National Bank Direct Brokerage 6 0 2 0 8
Qtrade Direct Investing 9 2 3 6 20
Questrade 8 0 0 0 8
RBC Direct Investing 3 5 6 19 33
Scotia iTRADE 13 4 7 3 27
TD Direct Investing 0 1 0 1 2
Virtual Brokers 0 0 0 0 0
Wealthsimple Trade 0 3 0 0 3

BMO InvestorLine

+
Most reported issue:
Website is down: 10 reports

CG Direct

+
Most reported issue:
Portfolio is inaccessible: 1 reports

CI Direct Trading

+
Most reported issue:
Mobile app is down: 1 reports

CIBC Investor’s Edge

+
Most reported issue:
Website is down: 52 reports

Desjardins Online Brokerage

+
Most reported issue:
No reported issues

HSBC InvestDirect

+
Most reported issue:
Website is down: 9 reports

Interactive Brokers

+
Most reported issue:
No reported issues

National Bank Direct Brokerage

+
Most reported issue:
Website is down: 6 reports

Qtrade Direct Investing

+
Most reported issue:
Website is down: 9 reports

Questrade

+
Most reported issue:
Website is down: 8 reports

RBC Direct Investing

+
Most reported issue:
Portfolio is inaccessible: 19 reports

Scotia iTRADE

+
Most reported issue:
Website is down: 13 reports

TD Direct Investing

+
Most reported issue:
Portfolio is inaccessible: 1 reports

Virtual Brokers

+
Most reported issue:
No reported issues

Wealthsimple Trade

+
Most reported issue:
Mobile app is down: 3 reports

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