Downtime User Report

Most Reported Problems

10%

Website is down

10%

Mobile app is down

10%

Unable to place trades

10%

Portfolio is inaccessible

Downtime User Report By Brokerage

Brokerages Website is down Mobile app is down Unable to place trades Portfolio is inaccessible Total Outages
BMO InvestorLine 25 5 3 3 36
CG Direct 4 3 2 1 10
CI Direct Trading 3 3 2 0 8
CIBC Investor’s Edge 83 30 28 46 187
Desjardins Online Brokerage 2 2 2 0 6
HSBC InvestDirect 10 2 2 3 17
Interactive Brokers 2 2 2 0 6
National Bank Direct Brokerage 20 3 3 4 30
Qtrade Direct Investing 7 4 3 6 20
Questrade 10 1 3 0 14
RBC Direct Investing 4 7 6 19 36
Scotia iTRADE 21 8 9 4 42
TD Direct Investing 1 2 0 1 4
Virtual Brokers 1 1 0 0 2
Wealthsimple Trade 0 4 1 0 5

BMO InvestorLine

+

Most reported issue:
Website is down: 25 reports

CG Direct

+

Most reported issue:
Website is down: 4 reports

CI Direct Trading

+

Most reported issue:
Website is down: 3 reports

CIBC Investor’s Edge

+

Most reported issue:
Website is down: 83 reports

Desjardins Online Brokerage

+

Most reported issue:
Unable to place trades: 2 reports

HSBC InvestDirect

+

Most reported issue:
Website is down: 10 reports

Interactive Brokers

+

Most reported issue:
Unable to place trades: 2 reports

National Bank Direct Brokerage

+

Most reported issue:
Website is down: 20 reports

Qtrade Direct Investing

+

Most reported issue:
Website is down: 7 reports

Questrade

+

Most reported issue:
Website is down: 10 reports

RBC Direct Investing

+

Most reported issue:
Portfolio is inaccessible: 19 reports

Scotia iTRADE

+

Most reported issue:
Website is down: 21 reports

TD Direct Investing

+

Most reported issue:
Mobile app is down: 2 reports

Virtual Brokers

+

Most reported issue:
Mobile app is down: 1 reports

Wealthsimple Trade

+

Most reported issue:
Mobile app is down: 4 reports