Downtime User Report

Most Reported Problems

10%

Website is down

10%

Mobile app is down

10%

Unable to place trades

10%

Portfolio is inaccessible

Downtime User Report By Brokerage

Brokerages Website is down Mobile app is down Unable to place trades Portfolio is inaccessible Total Outages
BMO InvestorLine 5 1 1 0 7
CG Direct 2 0 2 0 4
CI Direct Trading 1 0 1 3 5
CIBC Investor’s Edge 16 3 1 1 21
Desjardins Online Brokerage 2 1 1 0 4
HSBC InvestDirect 5 1 2 2 10
Interactive Brokers 1 2 2 0 5
National Bank Direct Brokerage 6 0 2 2 10
Qtrade Direct Investing 3 1 2 0 6
Questrade 2 1 1 1 5
RBC Direct Investing 0 2 3 1 6
Scotia iTRADE 2 1 1 1 5
TD Direct Investing 0 1 1 0 2
Virtual Brokers 2 0 1 0 3
Wealthsimple Trade 1 1 1 0 3

BMO InvestorLine

+
Most reported issue:
Website is down: 5 reports

CG Direct

+
Most reported issue:
Website is down: 2 reports

CI Direct Trading

+
Most reported issue:
Portfolio is inaccessible: 3 reports

CIBC Investor’s Edge

+
Most reported issue:
Website is down: 16 reports

Desjardins Online Brokerage

+
Most reported issue:
Website is down: 2 reports

HSBC InvestDirect

+
Most reported issue:
Website is down: 5 reports

Interactive Brokers

+
Most reported issue:
Mobile app is down: 2 reports

National Bank Direct Brokerage

+
Most reported issue:
Website is down: 6 reports

Qtrade Direct Investing

+
Most reported issue:
Website is down: 3 reports

Questrade

+
Most reported issue:
Website is down: 2 reports

RBC Direct Investing

+
Most reported issue:
Unable to place trades: 3 reports

Scotia iTRADE

+
Most reported issue:
Website is down: 2 reports

TD Direct Investing

+
Most reported issue:
Mobile app is down: 1 reports

Virtual Brokers

+
Most reported issue:
Website is down: 2 reports

Wealthsimple Trade

+
Most reported issue:
Website is down: 1 reports

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